Please state the problem Clearly and FULLY. List ALL events leading up to it, Including EXACT Message(s) received.
NOTE. Incomplete details cause delays and so are treated as low priority regardless of status level selected. Please bear in mind, what is clear to you may not be clear to support staff. The more detail you give, the higher priority you will receive and the quicker a resolution will be found. For example: "I need help, phone me" will receive low priority; whereas, "I was on X Form, pushed Y button and received message 'abc' " will receive high priority